Booking & Cancellation Policy

Please be prompt for your appointment, as the lesson commences at your booking start time. If you arrive late you may have the lesson cut short, & still be charged the full amount.

At the time of your first booking you will be charged a non-refundable booking fee of $80.00, this amount will be held to cover any late cancellations and/or pay for your test assessment (please note a 1 hour lesson prior to your test time is strongly recommended and will still need to be paid for on the day).

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We understand that situations may arise where you have to cancel you lesson. Therefore it is requested that if you must cancel your lesson that you provide more than 24 hours notice. This will allow another person who is waiting for a lesson to be scheduled in that appointment slot.

If a lesson is cancelled within 24 hours notice or you are a no-show, a charge of 100% of the lesson cost will be charged (to cover costs incurred by the business) thus you forfeit your non-refundable booking fee and will need to make that non-refundable booking fee again prior to any other lessons being booked.

For groups or large bookings a deposit of 50% is required and 3 days notice is needed to cancel or you forfeit your deposit.

We are open Monday-Friday 7am to 6pm and Saturday 7am to 2pm.

If your call cannot be answered please leave a message and we will return your call asap.

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